QUESTIONS AND ANSWERS

1. ORDERING

HOW CAN I ORDER?

1. Click on “ORDER NOW”

It’s easy! The page will take you to the order form. Fill it in and add the product to the cart. Then proceed to the checkout.

2. Complete the order at checkout

Enter your details at the checkout and complete the order. The page will redirect you to a form where you will submit photos and your manufacturing instructions.

3. Fill out the form to submit manufacturing instructions

When you complete the order, the online store will redirect you to a form where you will submit photos and your instructions. You can access the form at any time via the link that will be sent to you by email. Fill out the form when you are ready.

4. The magic begins

Once you submit the photos and instructions, we will start working and create a real magical masterpiece for you.

5. Corrections and Completion

After finishing work, you have the option of minor corrections. We then deliver the cartoon to your home.

Find out more here.

HOW MANY PERSONS CAN BE IN ONE CARTOON / PORTRAIT?

If you want up to 9 people to be in the cartoon, visit the page here.
If you need a caricature of a larger group of people (10 people or more), visit the page here.

WHICH PHOTO do I need to attach to be acceptable?

The photo should be clear, bright and sharp. Make sure the lighting is appropriate and the person is clearly visible in the photo. The person’s face should occupy 80% of the area in the photo. “Selfie” photos, portrait photos or photos in which the person is photographed only up to the waist are most desirable. In the photo, you should like the facial expressions of the person. More information can be found here.

IN WHAT FORM DO I GET A CARICATURE / PORTRAIT?

Caricature / portrait is available:
– in electronic form (included),
– on canvas (extra charge)
– as a photo poster (extra charge).

2. DELIVERY

HOW LONG DO YOU NEED TO MAKE AND DELIVER?

1. MANUFACTURE TIME:
Standard production: 4 – 7 working days
Fast production: 48h or 72h (valid for working days Mon – Fri)

2. CORRECTION TIME:
Standard production: 4 – 7 working days
Fast production: 48h or 72h (valid for working days Mon – Fri)

3. TIME OF PREPARATION OF THE FINISHED PRODUCT:
Preparation and printing time: 1-2 working days

4. DELIVERY TIME:
Home delivery (GLS): 1 – 3 working days

Total time 1 + 2 + 3 + 4 = from 10 to 19 working days

Need a product at your address in 5 days? It is possible! Contact us and together we will find a solution for you! More at [email protected]

More about this can be read here.

DO YOU OFFER FAST DELIVERY OF A CARICATURE / PORTRAIT?

Standard production: 4 – 7 working days
Fast production (with extra charge): 48h or 72h (valid for working days Mon – Fri).
Home delivery (GLS): 1 – 3 working days

3. PAYMENTS

WHAT METHOD OF PAYMENT DO YOU HAVE AVAILABLE?

We enable:

  • Card payments / By credit or debit card (VISA, MASTERCARD…)
  • Payment by proforma invoice or payments via online or mobile banking
DO YOU OFFER CASH ON DELIVERY?

We create caricature, portraits and other illustrations to your order and we do not allow payment for these services.

For creation products that we have on offer and in stock, we enable cash on delivery.

DO YOU HAVE THE OPTION TO PAY IN INSTALLMENTS?

Not yet possible.

We will update the answer to this question as soon as it will be possible.

4. COMPLAINTS

DO YOU MAKE COMPLAINTS (REFUNDS)?

Customers are very satisfied with their commissioned illustrations. We have not had any complaints so far.

We create caricatures, portraits and other illustrations to your order and we provide a refund for these services only if we have not fulfilled everything according to your wishes. If we have followed all your instructions and fulfilled all the conditions as you stated, we do not allow a complaint (refund).

To be as satisfied as possible, please send us as clear photos of the people as possible and as accurate descriptions of the wishes as possible. You will definitely be surprised and impressed by our products, as our team never runs out of ideas and imagination.

WHICH DELIVERY SERVICE DELIVERS PACKAGES?

We provide free corrections in accordance with the policy only once within 7 days after purchase in the case of minor corrections (change of color, movement of objects, reduction, enlargement of illustrated objects, removal of objects)

With an additional payment, we can make major corrections such as an additional person, a change of background and everything that is not listed in the first paragraph. The amount of the surcharge depends on your requirements. Read more by clicking here.

5. PARTNERSHIP

6. EMPLOYMENT

I DEAL WITH ILLUSTRATIONS AND I WOULD LIKE TO BECOME A PART OF YOUR TEAM. HOW CAN I DO THIS?

We are currently open to possible team expansions. Send us suggestions for participation and job applications to [email protected]

7. OTHER ISSUES

WHAT IF I WILL NOT BE SATISFIED WITH THE ILLUSTRATION?

Customers are very satisfied with their ordered products. We have not had any complaints so far.

To be as satisfied as possible, please send us as clear photos of the people as possible and as accurate descriptions of the wishes as possible. You will definitely be surprised and impressed by our products, as our team never runs out of ideas and imagination.

We create caricatures, portraits and other illustrations to your order and we provide a refund for these services only if we have not fulfilled everything according to your wishes. If we have followed all your instructions and fulfilled all the conditions as you stated, we do not allow a complaint (refund).

CAN YOU DRAW ANIMALS AND VEHICLES?

Of course, we also draw animals and all kinds of vehicles. Send us a photo and we will draw what you want.

I NEED A LOGO FOR MY COMPANY. CAN YOU CREATE IT?

Of course, such orders are also possible. For special requirements, please send an inquiry to [email protected] and together we will find the right solution for you.